Dealing with online haters

It seems that everyone has an opinion these days, and they are happy to share them on social media channels and through reader comments on articles. These comments can provide great insight for companies. They also can be very damaging to a business.

The way you respond to these comments may be just as important as the comments themselves in forming opinions about your organization among readers.

A recent article covers this topic and provides advice on how and when to respond to negative comments.

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